FAQ: Conference Calls Services

1. Q: Do I have to reserve my conference calls in advance?

A: No, with conferences calls services you can hold your conference calls at any time for up to 125 participants. When you sign up you will be provided with Local Access and Toll Free Access Dial In numbers and a conference passcode you can use every time you need to hold a conference call without the need to reserve in advance.

2. Q: Does Conference Calls support International callers?

A: Yes, your international participants can also join your conference call by calling the Local Access Dial In number from anywhere in the world.

3. Q: How many people can I have on a conference call at one time?

A: Conference Calls service supports up to 125 participants on a conference call at one time.

4. Q: Do I need any special equipment to access your service?

A: No, you can access our service from any telephone, including a cell phone.

5. Q: Do I get a dedicated number for my conference calls?

A: Yes, a permanent dial in number and Host and Guest codes will be assigned to you that you can use whenever you want to conduct a conference call.

6. Q: Do the Host and Guests use the same numbers?

A: The Host and Guest will dial in to the conference using the same access number, but the passcodes are different. This allows the Host to control the conference and access special features only available to the Host.

7. Q: Does Conference Calls offer any features/services in addition to the normal conference call?

A: There are many features/services available to both the Host and Guests on your conference calls including muting of lines, volume control and even recording your conference calls. The details regarding these features can be found in the Conference Calls Controls section and also in the Help Section of this web site.

8. Q: Can I get a recording of my conference?

A: Yes. As Host if you record the conference using the Host Feature *22, you can order a CD recording of your conference call by accessing the conference detail when you are logged in to your account.

9. Q: Can I see how long my conference call was before I receive the invoice?

A: After the completion of your conference you will receive an email that contains details regarding the call usage including participant phone numbers when using Toll Free Dial In Access, the number of participants and the total number of minutes of the conference call.

10. Q: Does Conference Calls provide a wallet card containing my conference information?

A: Yes, when you sign up for the service you can print a wallet card that contains the dial in numbers, Host and Guest codes and a list of the most popular Host control features.

11. Q: Can I have more than one passcode in my account?

A: No, since the service offers 500 minutes included for a fixed fee, you will need to open an account for each additional passcode.

12. Q: How do I change my reservation pass codes?

A: 1. Log into your on line account.
2. Select the host code of your reservation.
3. From the Reservation details page select NEW. You will be asked to confirm your request and reminded that the action can not be undone.
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